Answers first, humans always.
Get help with GLOW: browse answers, ask the Glow Assistant, or open a support ticket and track the reply.
RecordingHow do I record a take?
Open the recorder, paste or upload your script, set the scroll speed, then hit record. GLOW scrolls the script while capturing camera and microphone in one pass. Takes are saved to your cloud library and can also be downloaded to your device.
RecordingWhat is voice follow?
Voice follow listens to you speak and matches the scroll to your pace, pausing automatically when you stop talking. Turn it on from the prompter controls before you start recording. It is available on Creator and Studio plans.
PlansHow long can a take be?
Free takes are short, Creator takes run up to five minutes, and Studio takes are unlimited length with a 24-hour safety cap. Video quality also scales with your plan, up to 4K on Studio.
CaptionsWhy are my captions slightly out of sync?
Captions are aligned against your script and your spoken audio. If timing drifts, re-run the caption pass from the take detail view — GLOW recalibrates to your speaking speed automatically. Very noisy audio or long silences reduce accuracy.
CaptionsHow do I download a video with captions burned in?
Open the take in your library and choose Download with captions. Burned-in captions are a Creator and Studio feature; on Free you can still download the plain recording.
ExportsWhat format are exports?
Recordings are WebM (VP9/Opus) by default, with an MP4 (H.264) fallback where the browser requires it. You can export 9:16, 16:9 or 1:1 framing from the take detail view.
PlansHow do I remove the GLOW watermark?
The watermark is applied on the Free plan only. Upgrading to Creator or Studio removes it from every new export immediately.
CreditsHow do AI credits work?
Each plan includes a monthly credit grant that refreshes on your billing date. Credits are spent on AI script writing, translation, transcription and caption passes. You can buy top-up credits at any time from your account page.
BillingHow do I change or cancel my plan?
Go to Account and open the billing portal. You can switch plans, update your card, download invoices or cancel there. Cancelling keeps your plan active until the end of the paid period. Annual billing gives you two months free.
TeamsHow does team sharing work?
Studio workspaces let you invite teammates. Scripts are shared across the workspace; recordings stay private to you unless you switch on Share with team on that take.
PrivacyWhere is my video stored and can I delete it?
Takes are stored in your private cloud library and are only readable by you unless you share them. Deleting a take from the library removes the stored file. For a full account and data deletion request, contact support@glowteleprompter.com.
Glow Assistant
Answers in secondsHi, I'm the Glow Assistant. Ask me about recording, captions, exports, plans or credits — and I'll hand you to a human whenever you need one.
Prefer email? Write to support@glowteleprompter.com or see the contact page.
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